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Frequently Asked Questions

  • Can my windshield rock chip be repaired?
    Generally if the impact point is less than a quarter and the impact point plus all of the cracks can be covered by a dollar bill then your rock chip can be repaired. If you are still unsure if your windshield can be repaired please give us a call to talk with a qualified technician (385-985-3191).
  • Will insurance pay for the rock chip fix? Will it raise my rates?
    If you have comprehensive insurance* on your car then a rock chip repair is free regardless of your deductible and it does NOT effect your rates at all. Your insurance would rather you get a repair than wait and replace a the windshield if the cracks spread. If you don't know if you have comprehensive you can either check your policy documents, online or physical, or call them directly and ask. *State Farm comprehensive insurance may not cover windshield repair. Contact them directly to confirm.
  • Will you come to my home? What about my work or other location?
    We are a mobile rock chip repair company, we come to you! Just let us know the address where you want to meet. It can be at a home, work, grocery store, restaurant, etc.
  • Do I need to be present for the windshield repair?
    Yes, you will need to be there at least for the beginning of the rock chip repair. If you are going through insurance you'll need to be present to confirm with your insurance over the phone that we are authorized to do the rock chip repair. We also need the car unlocked so we can see the repair from inside the car. However, you do not need to be present the entire repair just at the beginning. The repair typically lasts 15-20 minutes.
  • Where does 1st Line Chip Repair service?
    We are a local and family run business. We service anybody in Utah County. Saratoga Springs Eagle Mountain Lehi Alpine Highland American Fork Pleasant Grove Lindon Orem Provo Springville Mapleton Spanish Fork Salem Santaquin

Dealing with rock chips can be a frustrating experience. Whether you're a first-time customer or have used our mobile rock chip services before, you might have some questions about the repair process, our services, and what to expect. This section is designed to provide clear, concise answers to the most common questions we receive. If you have a question that isn't covered here, please don't hesitate to contact us directly. We're here to help!

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